Biography
Dr Susan Rose is the Director of Teaching & Learning for Henley Business School. Her role is to ensure the quality of the student learning experience and assurance of learning within the business school. Susan has held a number of senior positions within Henley including previously Head of Henley Business School at the University of Reading Malaysia where she was responsible for the development, delivery and promotion of Henley’s programmes in Malaysia and South East Asia. She has extensive experience of educational programs within an international context and her teaching spans undergraduate, pre and post experience MSc programs and the MBA. Susan is active in supervising students on Henley’s MBA, MSc, PhD and DBA programs and also teaches research methods modules at postgraduate level. Her specialist areas of teaching include strategic marketing, consumer behaviour and brand management. Susan has extensive business experience within the fields of marketing and brand management, communications and marketing research across a wide range of industry sectors. She has taught many of Henley’s corporate clients including ING Bank, Deloitte, Deutsche Telekom, Microsoft, the British Council and 3M. Susan is research active in a number of areas of consumer behaviour particularly in relation to the Internet. She is a research associate within the Henley Centre for Customer Management currently undertaking research in the areas of online customer experience, online shopping, compulsive shopping behaviour and customer-brand relationships.