Read about what we are doing to ensure a safe campus environment’

The health and safety of students, staff and all in our community remains our utmost priority, so we will strictly follow the latest guidance given by MOHE and the Ministry of Health or Kementerian Kesihatan Malaysia (KKM).

Important elements of our Standard Operating Procedure (SOP) and the health and safety guidance we have put in place on campus can be found below


Dear Students,

I hope you are all well.

We are coming towards the end of term, and I am letting you know that the university will deliver all teaching and learning activities 100% online till the end of the calendar year. This is consistent with the guidance we have been given by the Ministry of Higher Education (MOHE), noting that Johor Bahru remains a red zone. We will update you on our plans for next term in due course so that you can prepare accordingly.

Thank you and please stay safe.

If you are tested positive or asked to quarantine

If you have been tested positive for Covid-19 or have been instructed to be quarantined by the Ministry of Health or other official government agency please strictly adhere to their instructions. Please also complete the following online form as soon as possible as the university is required to inform the Ministry of Higher Education (MOHE) of such cases on a daily basis.

Health and Safety Induction Video

All students should watch the Health and Safety Induction video (2 minutes in duration) which provides essential tips and advice to keep everyone safe on campus during the Covid-19 global pandemic.

Campus operating hours for students

The campus is open to students from 9am to 6pm Monday to Friday. The campus is not open to students during the weekend for health and safety reasons.

Collective responsibility to keep our community safe

The University’s “Collective responsibility to keep our community safe” as it applies to the UK campus can be found here. The spirit of the collective responsibility is no different from that on the University’s Malaysia campus.

In short, we will

  • Prepare students, staff and our community with a safe campus environment following the guidance from the Ministry of Higher Education and Ministry of Health.
  • Offer academic and pastoral support through our Academic Tutors and Student Welfare Team

In return, students must

  • Follow the Health and Safety guidance offered by the Government and the University.
  • Avoid coming to campus if they feel unwell or display symptoms of Covid-19.
  • Take steps to protect the health and safety of others.
  • Remain courteous, respectful and patient towards all members of our community,

It is essential that students and members of staff can safely study and work alongside one another.

We will take breaches of these arrangements seriously and major or repeated breaches, following investigation, may lead to disciplinary action being taken under the University’s Student Disciplinary Procedures.

What should I do before coming to campus

Before coming to campus, we require that you:

  • Check that your temperature is less than 37.5 degrees
  • Download the MySejahtera app.
  • Update your contact details on RISIS for contact tracing.
  • Ensure you have a face covering

Students should only enter and exit campus from the main entrance by the glass doors.

Do I need to wear a face mask on campus?

The latest government guidance requires that everyone must wear a mask in crowded public areas. We require that you wear a face mask when you first enter the campus to register yourself and in all situations where physical distancing of 1m is not possible. You should wear a face mask inside the classroom and when moving around on campus.

If you have a medical condition that prevents you from wearing a face covering please get in touch with This email address is being protected from spambots. You need JavaScript enabled to view it. before coming onto campus. You will need to provide supporting evidence from a qualified medical practitioner

How will teaching be conducted?

We have carefully designed a blended learning environment that combines physical face-to-face teaching and online learning. The online learning includes a combination of live virtual sessions and online learning materials. The university uses a range of robust learning technologies including Blackboard, Blackboard Collaborate and Microsoft Teams. We believe that this approach offers students the best quality learning experience in the current circumstances where the health and safety of our community remains a priority. More details about the specific teaching arrangements will be shared by your Programme Lead in due course.

Will teaching quality be compromised?

No. Although the nature of the delivery will be different from normal, we aim to provide a high-quality teaching and learning experience that meets all the programme learning outcomes and satisfies the requirements of the university, the MQA and any relevant professional bodies.

What if I’m unable to return to campus from 1st October?

If you are unable to return to campus (for example, due to travel restrictions or continued guidance to isolate for health reasons), our flexible blended approach will enable you to start term remotely initially and continue to work towards your programme learning outcomes until you are in a position to come back to campus later in the autumn.

Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.

Will I be able to contact or have meetings with my Academic Tutor and what other student support will be available?

You will continue to be supported through our Academic Tutor System, in person or online, and we recommend you meet with your Academic Tutor at least once a term. This academic support is complemented by our SWAS services which will continue to offer help and advice face-to-face on campus, where it is safe and possible to do so.

I’m an international student. Can I travel to Malaysia?


However, international students have the option of starting their studies with the university 100% online, with the option to travel to Malaysia at a later date when it is possible to do so. The situation regarding international students is fluid so please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for the latest advice.

What precautions are being taken to ensure the campus is safe?

We have made arrangements to adapt our campus to do everything possible to create a safe environment for you to study and socialise in. Some of the precautions we are taking include:

  • Timetabling classes so that students only need to come to campus for a limited number of days per week.
  • Observing social distancing requirements in all classrooms so that face-to-face teaching is conducted as safely as possible.
  • Placing social distance markings in sitting areas and common areas of campus.
  • Implementing enhanced cleaning routines.
  • Controlling access to campus via the Security Booth.
  • Conducting temperature screening on campus entry.
  • Monitoring on-campus population and density.
  • Restricting gatherings and recreational activities

You will not be permitted entry to campus if you

  • have a body temperature measured at 37.5 ℃ and above;
  • are currently under mandatory quarantine as directed by KKM;
  • show any respiratory symptoms based either on observation or your health declaration
  • or have travelled outside of Malaysia for the past 2 weeks.

What if I see other students behaving irresponsibly?

We all have a collective responsibility to keep ourselves and others in our community safe. Feel free to remind other students of their responsibility. Alternatively, you may alert any of our security staff on campus if you see irresponsible behaviour. If you are concerned that a particular individual is blatantly and repeatedly breaching the rules, you may write to SWAS at This email address is being protected from spambots. You need JavaScript enabled to view it..

What can I do to stay safe while on campus?

We all have a responsibility for our own welfare and those of others in our community.

Please do not come to campus if you are feeling unwell. While on campus, we encourage you to:

  • Wear face masks in crowded areas of campus (such as classrooms); ensure that your mask covers your nose and mouth.
  • Observe social distancing of at least 1 metre.
  • Wash your hands frequently.
  • Avoid any form of gathering or group study without appropriate social distancing.
  • Not gather or chat in closed areas such as the staircase, corridor or closed spaces.
  • Communicate with others through online means.

What will happen if there is a positive case on campus?

In the event of a positive case on campus, we are required to follow the instructions of KKM. Contact tracing will normally be conducted, and we may need to close all or part of the campus for some time. In such cases, we will advise our community accordingly, but contingency plans have been put in place to deal with this situation including a switch to 100% online teaching and learning if required.

Is there any reduction in tuition fees?

The University is not providing any specific discounts to programme fees in relation to Covid-19 over and above the financial support it already provides students in terms of scholarships, alumni discounts, early-bird and other incentives. This is a general university policy. The university is committed to providing students with the best learning experience, whether on-campus or off-campus virtually, with students receiving nothing less than a prestigious University of Reading degree on graduation.

Can I go to the UK campus to study during 2020/21?

There is a complete set of FAQs specifically about undertaking mobility or transfer to the UK campus in BlackBoard: under the ‘UoR Malaysia’ tab and the ‘Mobility Information’ section (bottom right).

Can my parents or other visitors come onto campus?

Parents and visitors are allowed on campus by appointment and must be hosted while on campus.

Useful contacts

Our general student helpline is This email address is being protected from spambots. You need JavaScript enabled to view it.

Other contacts that you might find useful are provided below.




Johor Crisis Preparedness Response Centre (CPRC)
Operation hours: 8 a.m. – 10 p.m. every day

Centralised COVID-19 hotline – report on any new and suspected COVID-19 cases for the State of Johor.

Hotline: 07 238 2217
This email address is being protected from spambots. You need JavaScript enabled to view it.

National CPRC
Operation hours: 8 a.m – 10 p.m. every day

Full-fledge service on:
Responding COVID-19 case/ suspect
Advise and provide information related to COVID-19

Hotline: 03 8881 (0200)/ 0600/ 0700
010 969 9435/ 010 860 8949/ 013 927 9454/ 013 936 0454
This email address is being protected from spambots. You need JavaScript enabled to view it.

Gelang Patah Health Clinic (District)

Nearest KKM response team to campus.

Phone: 07 510 1252

Iskandar Puteri Response Center

Centralised emergency communication (health, safety and security) for local authority in Iskandar Puteri.

Phone: 07 511 3622

Student Enquiries

Toll free:
+1800 18 6867

+60 (7) 268 6205

+60 (16) 7725 400
(click the WhatsApp number to contact us immediately)


General Enquiries

University of Reading Malaysia
Persiaran Graduan, Kota Ilmu, EduCity, 79200 Iskandar Puteri, Johor, Malaysia.

Toll free:
+1800 18 6867

+ 60 (7) 268-6200

+60 (7) 268-6202


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