IT Services

IT provides help and advice with using computer software and hardware. The university records as well as teaching and learning rely a lot on IT systems. The systems here are integrated with systems in the UK main campus and are supported by both the local IT team with escalation to the UK DTS team

Below are the services relevant to students.

Contacting IT

The IT Service Desk is the first point of contact for all fault reports and service requests. IT support is available via

  • by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.,
  • by calling 6262 from any internal phone (07 268 6262 from your mobile or off site)
  • the IT Self Service Portal.
  • if you wish to chat with someone please click here.(experimental).

You can also visit the IT Service Desk in the LRC during its operation hours.

All emails sent to This email address is being protected from spambots. You need JavaScript enabled to view it. regarding faults and requests are logged on our IT Service Management System. The sender is then issued with a ticket number.

If you need to check the progress of an enquiry, please log into the IT Self Service Portal where you can see any status updates or contact IT and quote your ticket number. IF you need updates or respond to further information about a ticket opened, please reply the email from our IT Service Management System which had the ticket number in the subject line to avoid it being marked as a new request.IT also provides a walk in counter at the LRC that is open on the duration given below for ad hoc walk-ins.

Contacting IT

Email IT Servicedesk: This email address is being protected from spambots. You need JavaScript enabled to view it.
Contact point: LRC HELPDESK
(Tuesdays and Thursday , 9:00 a.m. to 5:00 p.m.)
Call: ext 6262 ( + 607- 268 6262 )

IT service hours

Monday – Friday 9:00 a.m. – 5: 00 p.m.
Saturday, Sunday - OFF
Public Holidays - OFF

IT Remote Support Portal

The following is the link to the IT Remote Support Portal

COURSE ENQUIRIES

Toll free:
+1800 18 6867

Tel:
+60 (7) 268 6205

WhatsApp/Mobile:
+60 (16) 7725 400
(click the WhatsApp number to contact us immediately)

Email:
my.enquiry@reading.edu.my

General Enquiries

University of Reading Malaysia
Persiaran Graduan, Kota Ilmu, EduCity, 79200 Iskandar Puteri, Johor, Malaysia.

Toll free:
+1800 18 6867

Tel:
+ 60 (7) 268-6200

Fax:
+60 (7) 268-6202

Email:
uor-malaysia@reading.edu.my

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